FAQs

In case there is a failure in payment, please retry and keep the following things in mind:

•Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.

•If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at Send Email

No, we don’t charge any additional amount on prepaid order.

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a new order for the other products.

• We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product. We will blacken the prices on the invoice. Please reach out to us as soon as your order is placed. If you want to add a note to the gift, please email the note to us at sales@birbanni.com and immediately call us on our number +917062326733 so that we can add it before the order is shipped.

If you are dissatisfied with our services or products or have placed a wrong order, you can request for order cancellation by clicking the cancel button in my orders’ section of our website. Besides, you can directly call our customer care officer to place a cancellation request.

To place your order, follow these steps :

• Browse through our wide range of kurtis collection, Towel collection, Bedsheet collections & Yoga mat collections until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size guide for reference.

• Once you’re done, click the ‘Add To Cart’ button.

• After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Proceed checkout’.

• From there, you can either login to your existing Beerbani account or simply continue as a ‘New User’.

• Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

Once you successfully place your order, you will receive a confirmation email & SMS with details of your order and your order ID.

You’ll receive another email & SMS once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product to arrive!

• To find out when your order is arriving, you need to first log in to your account. Click on the Order History.

• Click on Order History to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.

• After your order has been successfully placed, you will immediately receive confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.

• In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.

• If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at sales@birbanni.com, we will see what we can do to help.

• To find out when your order is arriving, you need to first log in to your account. Click on the Order History.

• For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund of the amount in your bank account, paytm, phonepe or googlepay which will reflect within 6-7 days of initiation.

You can track your order once it has been dispatched from our warehouse. An email and SMS notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Track Orders’ or through Order history from the top left corner and then clicking on ‘Track Order’ for the respective Order ID.

Beerbani provides Free shipping on online payment in India.

Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.

No. You will only receive the exact amount paid for the product.

•You can apply for an exchange for your order within 6 days after an order has been delivered. We don’t have a reverse pick up facility for exchange.You have to send the product to our warehouse address.

•Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website.

• If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number +917062326733 or email us on sales@birbanni.com.

•Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.

To exchange your order, you will need to follow the steps: • Mail Us on sales@birbanni.com with your order id.

•Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

Your exchange product will be shipped from our warehouse after the returned product has been received in our warehouse. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).